1/ Artena Plant-Based

Artena Végétal is a simplified joint stock company (SAS) registered with the Lyon Commercial Court under RCS number 992 399 428, with capital of €10,000 and whose registered office is located at 43 rue de la Croix Berthet, 69600 OULLINS. Its intra-community VAT number is FR91992399428.

2/ Technical information

The artena-vegetal.com website is hosted on servers belonging to the company O2switch.com.

3/ Personal data

All information related to your order is used solely by Artena Végétal. This information is not shared with third parties or resold. In accordance with the provisions of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, the pretapousser.fr website has been declared to the French Data Protection Authority (Commission Nationale Informatique et Libertés) under No. 1690445.

In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms, the pretapousser.fr website has been declared to the National Commission for Data Processing and Freedoms under No. 1690445.

The GDPR came into effect on May 25, 2018, and since then, significant security measures have been imposed on all companies to ensure the protection of personal data. We want to stay up to date.

Personal Data Protection Policy

1/ Identity of the Data Protection Officer (DPO)

If you have any questions regarding our Personal Data Privacy Policy, you can contact the Data Protection Officer at Artena Végétal at the following address: Artena Végétal / Esat Laroche – 4 chemin du bois des cotes 69530 Brignais

This address cannot be used to exercise your rights (please refer to the section entitled "What are your rights?").

We may amend this personal data protection policy, which has been in effect since May 25, 2018.

2/ What data do we collect and for what purpose?

In accordance with the principle of minimization, we only collect data that is necessary for the purposes for which it is processed. The various data collected during your purchases and in connection with your use of our products are as follows:

The Customer's address

• Why do we use it?

At the time of purchase, in order to deliver your order as quickly as possible, we ask for your mailing address and telephone number.

• For what purpose?

This allows Artena Végétal's delivery drivers and customer service team to create and ship your order.

• Legal basis

We need this information to deliver our products to you. This is part of our contract with you.

• With whom do we share them?

We share this information with the carriers involved, who need it to ship your order to the address you have provided. These carriers may then contact you to provide you with certain essential information related to your order, for example, if you are not at the delivery location.

The email address

• Why do we use it?

Your email address allows Artena Végétal to confirm your orders, send you your invoice, and confirm any responses given over the phone by our Customer Service department.

• For what purpose?

This allows Artena Végétal's Customer Service department to contact the customer to track their order and the accounting department to send the invoice. This information also makes it easier to use the Pretapousser.fr website, as it saves you from having to re-enter your details multiple times and allows you to take full advantage of all the features offered by our website.

• Legal basis

We need this information to deliver our products to you. This is part of our contract with you.

With whom do we share them?

Your account information is only used by Artena Végétal. This information is not shared with third parties or resold.

3/ Retention of your data

Your personal data is safe with Artena Végétal; we will never keep it longer than necessary. Once we no longer need your personal data to provide you with an optimal experience, we will ensure that it is completely deleted or anonymized.

Cookies

Each time you visit our site, we notify you that a cookie may be automatically installed on your web browser. A cookie is a file that does not identify you but is used to record information relating to your browsing on the site. The purpose of these cookies is to personalize the presentation of the site for each visitor. We also use cookies for advertising purposes. You can, of course, choose to refuse the storage of these cookies by configuring your browser settings.

This protection applies to privacy policies as well as contact forms and data collection modules. Today, we use Axeptio, a tool that integrates directly into our website to manage the collection of consent from our visitors. It is simple and secure.

We therefore make the most of the following services to measure our audience, maintain our relationship with you, and improve our products! You can select which ones you allow to remain active. (Facebook, Google Tag Manager, Pinterest, Eulerian, Affilae, Active Campaign, Google Ads, Google Analytics, Hotjar, Mixpanel, Shopify, Kwanko).

What level of security?

We take the security of your personal data very seriously. We use a range of security measures to protect the information we collect about you from being misused by any third party who should not have access to it. The measures we implement protect you against any unlawful processing of your data, as well as against accidental loss, destruction, or damage. It is also important to note that your banking information (credit card number, expiration date) is encrypted by the SSL system. It is inaccessible to third parties.

Your rights

At any time, you may request access to your personal data, its rectification, restriction, and erasure (to the extent that this does not prevent the proper performance of the contract between you and Artena Végétal) under the conditions provided for by the Regulations.

You also have the right to modify or withdraw, at any time, the consent you have given us to process your personal data.

With regard to your personal data, you therefore have the right to:

• To be informed about how your data is processed.
• Access your personal data.
• Prevent or restrict certain uses of your data.
• To correct incorrect information.
• To ask us to delete certain information.
• To challenge the way your personal data is processed.
• To withdraw your consent at any time (in cases where we rely on your consent).

4/ Terms and conditions of exercise

Since we know how important your personal data is to you, we do everything we can to respond to you as quickly as possible, in a timely manner. From a legal standpoint, we have up to one calendar month from the date we receive the request to respond to you (provided that you have given us all the information we need to confirm your identity, that you have clearly indicated the personal data you are requesting, and that we have not already responded to an identical or similar request recently). This one-month limit may be extended for more complex requests.

You may exercise your rights at any time by writing to us and submitting your request directly by email to the following address: contact@artena-vegetal.com

You can also send a letter by mail to: 

Artena Végétal / Esat Laroche

4 Chemin du Bois des Cotes

69530 Brignais

You will then need to provide your first and last names, as well as a copy of your ID.